Get IT Help template for Jira

📃 Table of contents

What is a Support issue?

What is a Support issue?

Requesting assistance with IT-related issues or problems. It involves contacting the IT service desk or helpdesk through various channels, such as phone, email, or self-service portal.

Try our Jira extension

We provide an easy-to-use add-on for Jira dedicated to creating issue template in Jira. Turn any ticket to a reusable template and standardize workflows today!

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Preview

Requester Contact Information
The name, email address, and phone number of the person requesting IT help.

Description
A detailed description of the issue, including any relevant context, symptoms, and error messages.

Priority
The priority of the issue, ranging from critical to low.

Impact
The impact of the issue on business operations, ranging from high to low. Please describe.

Affected Systems
The systems or applications affected by the issue.

Steps to Reproduce
A list of steps to reproduce the issue, if applicable.

Step #1
Step #2
Step #3

Supporting Attachments
Any supporting attachments, such as screenshots or log files.

Wiki format

**Requester Contact Information**
The name, email address, and phone number of the person requesting IT help.

**Description**
A detailed description of the issue, including any relevant context, symptoms, and error messages.

**Priority**
The priority of the issue, ranging from critical to low.

**Impact**
The impact of the issue on business operations, ranging from high to low. Please describe.

**Affected Systems**
The systems or applications affected by the issue.

**Steps to Reproduce**
A list of steps to reproduce the issue, if applicable.
* Step #1
* Step #2
* Step #3

**Supporting Attachments**
Any supporting attachments, such as screenshots or log files.

In the world of IT Service Management (ITSM), getting help for technical issues is an everyday occurrence. Whether it's a hardware failure, a software glitch, or a user error, IT teams need to be able to respond quickly and efficiently to keep their organization running smoothly.

A "Get IT Help" template is a pre-defined format for requesting IT assistance. It typically includes fields for the requester's name and contact information, a description of the issue, the urgency level, and other relevant details. By using a standardized template, organizations can ensure that all requests for help are documented in a consistent and organized manner, which makes it easier to track, prioritize, and address them.

On our side, we offer a variety of Jira templates to choose from, each tailored to best suits a department's needs.

What is a Support issue?

Requesting assistance with IT-related issues or problems. It involves contacting the IT service desk or helpdesk through various channels, such as phone, email, or self-service portal.

Try our Jira extension

We provide an easy-to-use add-on for Jira dedicated to creating issue template in Jira. Turn any ticket to a reusable template and standardize workflows today!

Install From Atlassian Marketplace

Back to the list of templates

Issue Template

Here is a ready-to-use issue template for Jira. Simply copy-paste the following in your Jira Issue creation window. If you encounter styling issue, we advise you to paste it first into a notepad and copy-paste again from there.

Preview

Requester Contact Information
The name, email address, and phone number of the person requesting IT help.

Description
A detailed description of the issue, including any relevant context, symptoms, and error messages.

Priority
The priority of the issue, ranging from critical to low.

Impact
The impact of the issue on business operations, ranging from high to low. Please describe.

Affected Systems
The systems or applications affected by the issue.

Steps to Reproduce
A list of steps to reproduce the issue, if applicable.

Step #1
Step #2
Step #3

Supporting Attachments
Any supporting attachments, such as screenshots or log files.

Wiki format

**Requester Contact Information**
The name, email address, and phone number of the person requesting IT help.

**Description**
A detailed description of the issue, including any relevant context, symptoms, and error messages.

**Priority**
The priority of the issue, ranging from critical to low.

**Impact**
The impact of the issue on business operations, ranging from high to low. Please describe.

**Affected Systems**
The systems or applications affected by the issue.

**Steps to Reproduce**
A list of steps to reproduce the issue, if applicable.
* Step #1
* Step #2
* Step #3

**Supporting Attachments**
Any supporting attachments, such as screenshots or log files.

In the world of IT Service Management (ITSM), getting help for technical issues is an everyday occurrence. Whether it's a hardware failure, a software glitch, or a user error, IT teams need to be able to respond quickly and efficiently to keep their organization running smoothly.

A "Get IT Help" template is a pre-defined format for requesting IT assistance. It typically includes fields for the requester's name and contact information, a description of the issue, the urgency level, and other relevant details. By using a standardized template, organizations can ensure that all requests for help are documented in a consistent and organized manner, which makes it easier to track, prioritize, and address them.

On our side, we offer a variety of Jira templates to choose from, each tailored to best suits a department's needs.